Our Customer Service Center is open from 9am to 6pm U.S. Eastern Time Monday - Friday.
Should you have any questions regarding your merchandise order, please call us toll-free at 877-687-4277. If you are calling from outside the United States, please call: +1 434 812 4066(distance calling rates to the U.S. apply).
Our mailing address is as follows:
Attn. Customer Care Department
5391 Three Notch'd Road
Crozet, VA 22932
Important: Please do not mail cash, checks, or any type of billing/payment information to
Your sale lists that exclusions may apply. What are those exclusions?
Exclusions typically include: Sale Items, Gift Cards, Media, Hair Creme, Bundle Items, Presales, Diecast Cars, Food Items. Other exclusions may also apply.
Please note, exclusions are subject to change without notice. Exclusions are also noted under 'Details' at
checkout for your review.
You can unsubscribe from the mailing list by locating the 'unsubscribe' link located at the bottom of the newsletter or promotional email. You will be removed from that mailing list within 72 hours with no further actions required.
Should for some reason you continue to receive unwanted electronic mailings after this time, please send an email to email@example.com with the email address in question and the store name email list you would like to be removed from.
To change your password, simply sign in to the online store and click the 'Account' link in the top navigation. Options to easily update your
account and password are displayed.
If you have forgotten your password, click the 'Sign In' link in the top navigation of the web store. Under the 'Sign In' button you'll see
the 'Forgot Password?' text. After you click this text you'll be asked to provide your email address in order to reset your password. Your new
password will be emailed to the address you have provided after you click the 'Send Reset Email' button.